Shipping & Delivery
At Duskindale, we aim to prepare and dispatch every order carefully so your fragrance products arrive safely and in excellent condition.
The information below explains our general shipping and delivery process.
Order Processing
Orders are processed after successful payment confirmation and any required order verification.
Processing times may vary during weekends, public holidays, promotional periods, product launches, or periods of unusually high order volume.
Once your order has been prepared for shipment, relevant tracking or delivery information may be provided where available.
Shipping Charges
Shipping charges, where applicable, are displayed during checkout before your order is completed.
Shipping costs may vary depending on factors such as order value, delivery destination, parcel weight, courier service, and available shipping method.
Delivery Estimates
Estimated delivery times displayed on our website or communicated after purchase are estimates only unless expressly stated otherwise.
Delivery may occasionally take longer because of circumstances including:
- Courier delays.
- Severe weather.
- Public holidays.
- High seasonal order volumes.
- Remote delivery destinations.
- Customs processing.
- Incorrect or incomplete delivery information.
- Events outside our reasonable control.
Tracking Your Order
Where tracking is available, tracking information may be sent after your order has been dispatched.
Please allow sufficient time for the courier’s tracking system to update after shipment information is created.
Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
Please carefully review your:
- Recipient name.
- Delivery address.
- Postal or ZIP code.
- Telephone number.
- Other requested delivery details.
Duskindale cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
Failed Delivery Attempts
If a courier is unable to complete delivery, additional delivery attempts, collection arrangements, or return-to-sender procedures may apply according to the courier’s policies.
Additional shipping charges resulting from an incorrect address, refused shipment, repeated failed delivery, or unclaimed parcel may be the responsibility of the customer where permitted by applicable law.
Damaged Packages
Please inspect your order after delivery.
If the parcel or product arrives significantly damaged, retain the packaging and relevant photographs as they may be required when reviewing the issue.
Please contact us as soon as reasonably possible at:
Include your order details and clear photographs of the product and packaging where appropriate.
Missing Items
If your order arrives with an item missing, please review the shipment carefully and contact us at:
Please provide your order information and details of the missing item so the matter can be reviewed.
Incorrect Items
If you believe you have received an incorrect product, please do not intentionally use or dispose of the item before contacting us.
Send your order information and relevant photographs to:
International Shipping
Where international shipping is offered, customers may be responsible for customs duties, import taxes, clearance charges, or other fees imposed by the destination country.
Such charges are generally determined by local authorities and are separate from charges collected by Duskindale unless specifically stated otherwise during checkout.
Customs procedures may also affect estimated delivery times.
Delivery Delays
Once an order has been transferred to a courier, some delivery circumstances may be outside Duskindale’s direct control.
We will make reasonable efforts to provide available information and assist with shipment-related concerns.
Shipping Assistance
For help regarding an order, shipment, delivery issue, damaged package, or missing item, please email: