Terms & Conditions
These Terms & Conditions govern your access to and use of our website, products, ordering services, and related features. By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, you should discontinue use of the website.
About Our Products
Duskindale specializes in fragrance products designed primarily for scent diffusion.
Product descriptions, photographs, sizes, fragrance notes, packaging, and other information are provided to help customers make informed purchasing decisions.
Actual appearance, packaging, fragrance perception, or color may vary slightly from photographs or descriptions due to manufacturing variations, screen settings, lighting, or individual scent perception.
Product Availability
All products are subject to availability.
We reserve the right to discontinue products, change packaging, update fragrance selections, limit quantities, or modify product information without prior notice.
Placing an item in your shopping cart does not guarantee availability.
Orders
Submitting an order represents an offer to purchase products from Duskindale.
We reserve the right to accept, decline, or cancel an order where reasonably necessary, including in cases involving:
- Product availability.
- Incorrect pricing.
- Incorrect product information.
- Suspected fraud.
- Payment authorization issues.
- Delivery limitations.
- Technical or administrative errors.
If payment has already been collected for an order that we cancel, the appropriate amount will be refunded through the applicable payment method.
Pricing
Product prices are displayed on the website and may change from time to time.
Where applicable, shipping charges, taxes, duties, or other fees may be calculated separately during checkout.
We make reasonable efforts to ensure pricing is accurate. However, where an obvious pricing or technical error occurs, we reserve the right to correct the error before fulfilling the affected order.
Payment
Payment must be completed using one of the payment methods made available at checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Orders may be subject to payment verification or fraud prevention checks.
Shipping and Delivery
Shipping and delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.
Delivery times may be affected by courier operations, weather, holidays, customs, destination restrictions, incorrect customer information, or circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate shipping information.
Additional shipping information is available on our Shipping & Delivery page.
Product Usage
Duskindale fragrance products must be used according to the product instructions and the instructions supplied by the manufacturer of your diffuser or fragrance-compatible device.
Do not ingest fragrance products.
Avoid direct contact with eyes and unnecessary prolonged contact with skin.
Products should be kept away from children and pets and stored responsibly.
Never assume that a fragrance oil is compatible with a humidifier, air purifier, diffuser, or other appliance unless the device manufacturer specifically permits fragrance or aroma oils.
Please review our Scents Usage in Diffusers & Humidifiers page before use.
Fragrance Experience
Fragrance perception differs from person to person.
The strength and character of a scent may also vary depending on room size, ventilation, temperature, device type, amount used, and other environmental factors.
Personal fragrance preference alone does not indicate that a product is defective.
Intellectual Property
Unless otherwise stated, content displayed on the Duskindale website—including text, logos, branding, graphics, product imagery, layouts, and design elements—is owned by or licensed to Duskindale.
Such material may not be copied, reproduced, republished, distributed, or commercially exploited without appropriate authorization.
Acceptable Website Use
You agree not to use our website:
- For unlawful or fraudulent purposes.
- To interfere with website security.
- To transmit malicious software.
- To attempt unauthorized access to website systems.
- To collect information about other users without authorization.
- To misuse Duskindale intellectual property.
Third-Party Services
Our website may rely on third-party services for payments, delivery, analytics, hosting, or other functionality.
Duskindale is not responsible for interruptions, delays, or failures caused solely by independent third-party systems outside our reasonable control.
Limitation of Liability
To the fullest extent permitted by applicable law, Duskindale will not be responsible for indirect, incidental, special, or consequential losses resulting from misuse of products, improper appliance use, failure to follow instructions, or circumstances beyond our reasonable control.
Nothing in these Terms & Conditions excludes rights or protections that cannot legally be excluded under applicable consumer law.
Changes to These Terms
We may revise these Terms & Conditions when necessary.
Updated terms will become effective when published on the website unless otherwise stated.
Continued use of our website after changes are published constitutes acceptance of the revised terms.
Terms Assistance
For questions regarding these Terms & Conditions, please email: